Returns & Exchanges

We at House of Chenille are very certain regarding customer satisfaction and as promised we aim to fulfil all your wants. We offer a return/exchange within 21 days of purchase.

We guarantee to refund unwanted items in its original packing within 21 days of purchase. It is very simple to request for a return/exchange. All you have to do is email us at stating the reason for your return/exchange and that’s it! Our dedicated team will take on from there without a hiccup and process your request.
For all debit and credit card payments, you should normally receive a refund less than 72 hours from the processing date. However, it could take up to 7 business days for the transaction to take place.

PayPal refund should be visible within 2-5 business days from the processing date.

(All refunds are excluding shipping charges).